3. Our advice

3.1 Trust the process

The process proposed by the project manager generally works very well, provided that it is clearly introduced and that the project manager does not start to doubt its effectiveness along the way. For example, the process should not be interrupted because the group is producing something unusual.

3.2 Call in a third party

The project manager can certainly take on the role of facilitator, but it is often in his or her interest to call on a third party to take part in the...