6. Mistakes to avoid

6.1 Don't aim to describe everything

Taylorism down to the smallest detail doesn't help, and on the contrary can undermine organizational flexibility and generate non-compliance.

6.2 Don't be too optimistic

Overconfidence and overprotection should not lead you to believe that writing down an operating procedure can prevent faults and malfunctions from occurring. An operating procedure, while useful, does not dispense with the training, support and supervision required by any organization....