5. Our advice

5.1 Involve document users

As we've said, a document that's pleasant to read is a good thing for the person who's going to use it.

One way of involving users is to help them make the documents their own, by bringing them to life, and making improvements to make them even more operational and efficient.

5.2 Submit the document to the various users

A document can only be applied if it is accepted and appropriated by all those involved. Concertation enables everyone to express...