4. Our advice
4.1 err on the side of caution
Phishing e-mails manipulate recipients' emotions by creating fear or urgency, leading to potential security breaches. Having your IT department send out fake phishing e-mails is an educational way of making your employees aware of the importance of not clicking without thinking.
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Bibliography
DELAHUNTY Stephen and JARDIN Sébastien - Crise Cyber : Se préparer au pire pour donner le meilleur. Pearson (2024).
RAIMONDO Laurane - The fundamentals of cyber crisis management. Ellipses (2022).
GROUPE PANDAROS - Cybersecurity: Crisis management method. VA Editions (2021).
Websites
La gestion des émotions dans les crises cyber
Club AEGE presentation on managing emotions in a cyber crisis.
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