3. Taking into account the psychological impact after the crisis
Individuals can suffer trauma after a crisis has occurred. Appropriate support is essential for recovery. Time contingency and tempo pressure to resolve the crisis are indeed factors that directly influence the management of emotions in times of cyber crisis. IT teams, in particular, face stress during crises, which has an impact on overall productivity and morale.
3.1 After the crisis: RETEX with lessons to be learned
Specific support for those most affected by the crisis is vital. Avoid blaming individuals for incidents. Instead, focus on why and how the crisis happened. The debriefing technique used by the U.S. military after combat involves asking questions about what went right and what went wrong. Could we have reacted differently? Improvements can be...
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Taking into account the psychological impact after the crisis
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Bibliography
DELAHUNTY Stephen and JARDIN Sébastien - Crise Cyber : Se préparer au pire pour donner le meilleur. Pearson (2024).
RAIMONDO Laurane - The fundamentals of cyber crisis management. Ellipses (2022).
GROUPE PANDAROS - Cybersecurity: Crisis management method. VA Editions (2021).
Websites
La gestion des émotions dans les crises cyber
Club AEGE presentation on managing emotions in a cyber crisis.
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