4. Empowering staff

4.1 Daily support and assistance

Documentation supports your activities. It contributes directly to their mastery, complementing staff skills.

It's important to remember that you don't want to describe everything. You will document the elements that are necessary and sufficient to develop a product or service aimed at customer satisfaction, while remaining as faithful as possible to what is actually achieved. Regular document reviews are an interesting way of taking changes into account...

To this end, consulting the staff concerned and involving them in the process of creating or updating documents can be a profitable approach.