Overview
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Cécile MALATERRE: Quality management consultant
INTRODUCTION
Which documents can be managed within the quality management system? All too often, the quality system focuses on documents such as procedures, instructions and record templates, and forgets to apply the management rules to the company's operational documents - those not explicitly required by the standard, but necessary to the company's operations.
This sheet focuses on the management of these documents:
How do you spot them?
How do you manage them?
What does the QMS contribute to the management of this documented information?
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Identify the documented information to be managed in the management system
What documentation is required in addition to procedures, instructions and forms?
ToolReference standards
ISO 9001:2015 – Quality management systems - Requirements
ISO 9000:2015 – Quality management systems - Fundamentals and vocabulary
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