1. What is a management system?

A management system is a set of procedures, instructions and operating modes that an organization has decided to follow to achieve its objectives.

In some small organizations, you don't necessarily need a documented system in place, but everyone knows the "in-house" procedures to be implemented.

This approach, which aims to systematize the operating procedures to be followed, constitutes what is known as a management system.

Some companies and consultants tend to think that a management system is intended for the certification auditor. To this end, the system meets the content imposed by the standard and is generally structured in the image of the standard. Following the standard is very easy for auditors, but is it relevant for company staff?

The system is first and foremost an internal...