5. Our advice

5.1 Link the requirements of listening to interested parties to the other elements of your quality management system, and in particular to the question of performance.

For the application of your quality management system to be effective, it is essential that it is coherent as a system, i.e. that its various elements are compatible with each other, and moreover drive each other to achieve the expected performance results.

To achieve this, all elements of the quality management system must be aligned with the concepts of corporate performance and quality management system performance (see Identifying new requirements [FIC 1356] and How to assess quality management system performance?...