6. Mistakes to avoid
6.1 Don't be a perfectionist
Don't look for a perfect system... on paper! Avoid :
a system that meets ISO 9001 requirements, but which is out of step with the company's activities and practices; in this case, buy-in and ownership would be more difficult to achieve;
procedures that are unnecessary in relation to the activities and/or experience of the company's personnel;
overly detailed procedures. This can quickly become a brake on the system's evolution, and can disempower individuals.
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Mistakes to avoid
Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO 19011:2018 – Guidelines for auditing management systems
Fascicule FD X50-176 – Process management – Implementation guide
Abbreviations
PDCA: plan, do, check, act
QMS: quality management system
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