5. Our advice

5.1 Remember that the spirit of the standard takes precedence over the letter.

The ISO 9001 standard focuses on customer and stakeholder satisfaction, and on the company's ability to provide products and services that meet customer and applicable regulatory requirements.

The standard's requirements are designed to help the company prevent anything that could prevent the delivery of a product that meets customer expectations. The customer is at the heart of the quality management system. It is generally accepted that the standard sets requirements in terms of objectives rather than means, giving you the freedom to build the quality management system best suited to your company.