Overview
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Olec KOVALEVSKY: Consultant-trainer, manager of AVANTAGE QUALITÉ since 1997 - Consulting and training in organization, process approach and quality for companies in the private and public sectors, specializing in VSEs – SMEs - ISO 9001, MASE, ISO 14001 certification support - ISO 9001 quality system audits - ICA/AFNOR qualified auditor
INTRODUCTION
To get started with the quality approach, you need to familiarize yourself with its basic vocabulary. The performance of a quality management system depends in part on a good understanding of the concepts and terms used in standards and contractual requirements.
The ISO 9000 standard translates the principles and vocabulary used in ISO 9001, but is not always easy to read. To help you identify and understand the main definitions underlying the requirements, this sheet sets out the main terms to be mastered, based on the PDCA structure (plan, do, measure, improve).
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Quality vocabulary
Planning definitions
Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO 19011:2018 – Guidelines for auditing management systems
abbreviations
PDCA: plan, do, check, act
QMS: quality management system
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