Information flow management: workflow

The Internet phenomenon is revolutionizing the entire IT industry. Workflow techniques are no exception. Long applied to human activities to improve group work, workflow techniques combined with the Internet now extend to the enterprise, to relations between companies and to relations with customers or consumers. With the development of e-commerce, they are becoming an essential element in the integration of corporate activities to ensure the coherence and efficiency of industrial processes, from front-office activities to back-end productivity applications, i.e. from processes involving individuals to automated application processes carried out by the company's production applications.

The purpose of this article is to introduce this new dimension of information systems productivity: the management of business processes and the information flows they produce.