Easy diagnosis

The variables introduced by the method, A, P and C, are determined by means of questionnaires. Complexity C is defined by the process manager himself. A few questions tell us the nature of the process (transactional, expert, coordinated or synergistic), and this gives us the "target" point on the diagram in figure 7 . Aspirations and perceptions are revealed by the answers employees give to several series of questions. Questionnaires can take any form - electronic, paper, individual or group interviews. We construct the operating point F with coordinates (A,P ). The mindset gap G is the vector F C. The greater the gap, the less appropriate the current...