2. What are the service provider's responsibilities and obligations?

We have just seen that facility management encompasses a range of services, the scope of which varies from company to company. To handle such a role, it is necessary to find a company or a manager with a versatile skill set. This manager, known as the facility manager, must be able to:

• reduce the operating costs of infrastructure (buildings and equipment);

• control overhead costs;

• reduce energy consumption;

• negotiate energy prices;

• improve the site's energy efficiency.

To do this, they must possess technical and administrative skills, business management skills, negotiation skills, flexibility, and, finally, internal and external communication skills. A good command of English...