Communicating the results of a satisfaction survey

You've conducted a customer satisfaction survey. The results have been collected and you'd like to communicate them. This sheet will help you get started, as you'll need to :

• define the recipients of the communication ;

• format the results to be communicated ;

• follow up on your communication.

Remember, your survey will only be meaningful if you communicate it!

In this sheet, you'll find the keys to communicating your satisfaction survey.