2. Formatting results for communication
This stage consists of formatting the results to be communicated. Communication will be adapted to the recipients of the message (customers or employees).
You have retrieved the "raw" data from the satisfaction survey. The first action is to analyze the responses in detail, customer by customer. To use the results of the satisfaction survey, please refer to the sheet Trigger action plans following satisfaction surveys
2.1 For customers
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Formatting results for communication
Follow up after your communication
Reference standard
ISO 9001:2015 – Paragraph 9.1.2 "Customer satisfaction".
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