5. Mistakes to avoid
5.1 Don't neglect to analyze all negative reviews and comments
Negative" elements can skew your satisfaction survey results. Simply tallying up the various evaluations to obtain an arithmetical average can lead you to erroneous conclusions. Get back to your customers to qualify negative evaluations and comments.
SCROLL TO TOP5.2 Don't forget to communicate the results of a satisfaction survey
You've asked your customers to take part in a satisfaction survey. They've taken the time to answer your questionnaire....
The Ultimate Scientific and Technical Reference
This article is included in
Quality manager
This offer includes:
Knowledge Base
Updated and enriched with articles validated by our scientific committees
Services
A set of exclusive tools to complement the resources
Practical Path
Operational and didactic, to guarantee the acquisition of transversal skills
Doc & Quiz
Interactive articles with quizzes, for constructive reading
Mistakes to avoid
Frequently asked questions
Reference standard
ISO 9001:2015 – Paragraph 9.1.2 "Customer satisfaction".
The Ultimate Scientific and Technical Reference
