3. Follow up after your communication
Communicating the results of the satisfaction survey enabled us to share information with customers and employees (strengths and areas for improvement).
Management's commitment was marked by the choice of action plans to be implemented by the company (see Describing management's responsibilities
It's important that there is follow-up communication with customers and employees. For this, it makes sense to go further than simply committing to implementing improvement actions
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Follow up after your communication
Our advice
Reference standard
ISO 9001:2015 – Paragraph 9.1.2 "Customer satisfaction".
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