3. Follow up after your communication

Communicating the results of the satisfaction survey enabled us to share information with customers and employees (strengths and areas for improvement).

Management's commitment was marked by the choice of action plans to be implemented by the company (see Describing management's responsibilities [FIC 0372] ).

It's important that there is follow-up communication with customers and employees. For this, it makes sense to go further than simply committing to implementing improvement actions