1. How do you go about certification for the first time?

For the first time, you're in charge of your company's certification project. You may decide to take the reins of this project and run it alone. Alternatively, you may propose to call on the services of a consultant who specializes in supporting companies in their quality initiatives.

Unless you can't do otherwise, it's advisable to call on the services of an experienced consultant to guide you through your first quality initiative. You'll gain in efficiency, peace of mind and the sustainability of the work accomplished.

When selecting a consultant, do what you do with your other service providers: meet with several of them and check their references. Trust and proven experience are the two most important criteria.