1. Develop the general principle of improvement

Continuous improvement is principle no. 6 of the eight quality management principles [FIC 0406] on which the ISO 9000 series of management system standards are based.

Continuous improvement is inseparable from the following principles:

• n° 2: leadership ;

• 3: employee involvement ;

• 4: process approach.

The link between the principles of quality management and the ISO 9001...