4. Our advice

Differentiate between the two methods for implementing improvement: corrective/preventive actions based on the [FIC 0473] problem-solving method (finding and eliminating the root cause), and progress plans based on the PDCA [FIC 0369] method (target to be reached).

Provide ongoing support to all those involved in the organization (management/management committee, supervisors, staff), so that improvement becomes part of the organization's culture. Promote the...