Tailor messages to your audience
Explain how improvement is implemented
Practical sheet REF: FIC0371 V1
Tailor messages to your audience
Explain how improvement is implemented

Author : Pascal WEBER

Publication date: September 10, 2011 | Lire en français

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3. Tailor messages to your audience

It's important to differentiate the messages to the different players involved in improvement in your organization: management, supervisors, staff.

3.1 For management

It is important for you to be able to rely on the requirements of ISO 9001 :

  • management's commitment to establishing a quality policy: the policy is a management tool for implementing improvement using the PDCA model (see Defining quality policy [FIC 0366]...

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