2. Implement an in-house application or buy a commercial solution?

There's no easy answer to this question. It depends on your quality management system, your in-house IT skills, your desired implementation timescale and your budget.

There are numerous commercial solutions on the market today, commonly referred to as quality software packages, enabling you to dematerialize your entire quality management system. A salon spécialisé in Paris has been dedicated to them.

These software packages are often fully configurable, as is the case with Worflow software packages, which dominate the market. They enable you to model your various processes electronically and manage the associated records. They enable you to manage and dematerialize everything, and draw up reports, statistics and dashboards. On the other hand, you...