6. Evaluating actions
Actions taken in response to risks and opportunities must be evaluated. The standard specifies that the organization must plan how to evaluate the effectiveness of these actions (§ 6..2.b).
Because of the "statistical" approach of the process, evaluation can rarely be limited to the observation that an event (beneficial or undesirable) does or does not occur, over a short observation period...
6.1 Evaluate the expected impact of the action plan
ToolIf you have made a risk/opportunity rating, you can assess the expected effectiveness of an...
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Evaluating actions
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Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO 31000:2009 – Risk management — Principles and guidelines
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