Overview
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Philippe FLÉCHON: Engineer ECAM, Lyon, France
INTRODUCTION
You will be responsible for introducing the risks and opportunities approach, i.e. :
take into account the issues related to the objectives of your QMS and its processes;
Identify the causes and factors of uncertainty that can lead to discrepancies between objectives and results, and assess the consequences of these discrepancies;
define actions to reduce negative deviations or their consequences, and/or increase positive deviations or their effects.
This guide will help you get started.
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ISO 9001 risk and opportunity approach methods and tools
Reference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO 31000:2009 – Risk management — Principles and guidelines
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