3. Assessing uncertainties in results
Think about what introduces uncertainty into the result.
3.1 External factors
They stem from the context and the stakeholders involved. You can draw inspiration from the PESTEL analysis, which suggests examining six areas of influence:
policies: (public, economic, social...) ;
economic: competitors' prices, customers' purchasing power... ; costs of raw materials, energy, labor... ;
socio-cultural: the impact of your product or service on customers' practices, lifestyles, customs, beliefs or values;
technology: competing technologies, risks of obsolescence, difficulties of integration by customers ;
...
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Assessing uncertainties in results
Prioritize
ToolReference standards
ISO 9000:2015 – Quality management systems – Essential principles and vocabulary
ISO 9001:2015 – Quality management systems – Requirements
ISO 31000:2009 – Risk management — Principles and guidelines
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