5. Mistakes to avoid
5.1 Don't overlook design modification requests
This could have a negative impact on the dynamic development of your products, services or projects. Inadequately followed-up requests can discourage customers from reporting their opinions and wishes, and ultimately damage their loyalty.
In all cases, it is advisable to keep customers and other requesters informed of the status of their requests (taken into account immediately, postponed, not taken into account as they stand) and, where appropriate, to inform them of planned product or service developments.
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Mistakes to avoid
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Bibliography
Also in our database
Bibliography
Ingénierie et intégration des systèmes , Jean-Pierre Meinadier, Éditions HERMES, 1998 (paper) – 2008 (digital)
ToolNormative references
ISO 9001 – Quality management system – Requirements, ISO, AFNOR Standardization.
ISO 10006 – Guidelines for quality management in projects, ISO, AFNOR Normalisation. These guidelines, based on the ISO 9001 standard, add best practices and advice for taking quality into account in projects of all sizes and types.
NF EN 16271...
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