1. What are the objectives, challenges, benefits and risks of customer audits?

The customer audit is one of the key stages in :

• your customer's identification and selection of a new supplier or service provider;

• periodic monitoring of compliance with customer requirements (covering both internal requirements and those linked to any standards that may be required, such as ISO 9001, ISO 14001, good manufacturing practices, etc.);

• validation of your ability and/or competence to take on a new service or contract;

• implementation of a joint project (new service, new product, improvement of current product or service, etc.);

• etc.

Whatever their objectives, the aim is to make these audits a privileged interlude between you and your customer, enabling you...