3. What does the National Quality Standard contain?

3.1 Seven key criteria

• Criterion 1: conditions for informing the public about the services on offer, the time needed to access them and the results obtained.

• Criterion 2: The precise identification of the objectives of the services offered and the adaptation of these services to the beneficiaries when designing the services.

• Criterion 3: Adaptation of services and reception, support, monitoring and evaluation procedures to the target audience.

• Criterion 4: suitability of teaching, technical and supervisory resources for the services provided.

• Criterion 5: qualification and development of the knowledge and skills of the personnel...