5. What skills and knowledge are needed for this cross-functional role?

This profession requires a wide range of knowledge and skills.

The quality manager must :

• be familiar with customer requirements, standards, regulations, etc., relating to the management system implemented in the organization;

• be comfortable gathering information, observing, analyzing and summarizing;

• be very concrete in identifying and planning improvement actions;

• be able to lead meetings, manage conflict situations, be a good listener, have negotiating skills, be diplomatic;

• act as a facilitator and coordinator to obtain the support of all employees, which is essential for the effectiveness of the quality management system;

• adapt to a wide range...