1. A guide to building a high-performance, recognized QMS over the long term

1.1 From ISO 9000 to ISO 9004, a step-by-step QMS

A project to implement a quality management system (QMS) in a company is to the future QMS what a child is to an adult. Starting out as an embryo, it goes through various stages of development before reaching maturity. In other words, before running, a child learns to stand up, to stand upright, to move around on its own by holding onto objects, and to let go before taking its first steps. It's a slow process that requires learning, information, communication and shared experience.

That's why, when building a QMS, you have everything to gain by using the whole family of ISO 9000 standards. Initially, you can familiarize yourself with the basic concepts and vocabulary of ISO 9000, before opting for ISO 9001...