3. The process model again and again
At the heart of the ISO 9000 family of standards is the process model and the PDCA cycle (see ISO 9001 Vademecum
[FIC 0381]
). The process model proposed by ISO 9004, version 2009, incorporates the elements of ISO 9001 and, as shown in the diagram below, proposes a much broader approach to quality management:
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The process model again and again
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ISO 9001 – Systèmes de management de la qualité. Exigences
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Reference standards
ISO 9000
ISO 9001
ISO 14001
ISO 19011
ISO 31000
...
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