8. Our advice

8.1 Step by step

Start by identifying your company's mission and vision as clearly as possible, as recommended in ISO 9004 Chapter 5 – Strategy and policy. This is the basis for the organization of the QMS and related processes.

A few simple questions can help clarify ideas:

• What's a simple definition of day-to-day work in the company?

• Who are the customers? How are they classified?

• Who are the stakeholders?

• How are sales built up? Which customers are the most profitable?

• What generates profits in the company?

• What products/services are provided?...