2. How is ISO 9001 structured?

The PDCA logic structures most management system standards. When we decide to build a quality management system, with or without ISO 9001 certification, we use this logic at every stage of the process. For a project, this logic can be illustrated as follows:

• P for plan , in the sense of foreseeing, organizing, planning ;

• D for do , in the sense of doing, implementing ;

• C for check , in the sense of verifying, controlling, evaluating what has been done in relation to expected results and set objectives;

• A for act , in the sense of using the information and data obtained from checks and assessments to make any necessary improvement decisions.

The PDCA logic can be applied at all levels of the company and...