Mistakes to avoid
How to communicate effectively by e-mail with your customers, your team and your management?
Practical sheet REF: FIC1711 V1
Mistakes to avoid
How to communicate effectively by e-mail with your customers, your team and your management?

Author : Jean-Pierre PAYRE

Publication date: October 10, 2021 | Lire en français

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6. Mistakes to avoid

6.1 Don't suffer the flood of e-mails that pile up while you're away

Make it a habit to open them in anti-chronological order, so you don't miss important and urgent deadlines, but also read all the old e-mails on the subject.

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6.2 Don't respond in anger or out of the heat of the moment, so you can control what you say.

Allow the tension to pass for a while, and you'll be able to deal with the person you're talking to more calmly and positively.

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