1. Define project communication flows with your customers and your team

Project management best practice introduces a major document in terms of communication: the management plan.

This document describes how the project will be carried out, and integrates several subsidiary plans, including the communication plan.

It specifies how project communications will be planned, structured, monitored and controlled. It may also include guidelines and templates for writing e-mails.

Communication must be managed via a process that creates, collects, distributes, saves and archives project information, in accordance with the management plan in force.

This process will establish an effective communication flow between stakeholders.

The mastery of communication will integrate and structure the following information:

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