How to communicate effectively by e-mail with your customers, your team and your management?

Today, many internal and external exchanges can only take place by e-mail, with the speed required to exchange information in today's geographically dispersed, globalized world.

It's not uncommon either for geographically close office neighbors not to get together to talk face-to-face, but to write to each other, with several people as addressees or a multitude of individuals as copies.

When communicating by e-mail, you need to respect certain rules in order to maintain a line of conduct and ultimately obtain a precise response to what's expected, rather than an unmanageable hubbub.

Documents exchanged by e-mail can also be of great interest in the future; managing and archiving them should be part of your business practices.

This fact sheet will show you the best practices for this type of communication, and help you structure your information so that you don't have to endure your e-mails and stay on top of your game.