4. Deliver results in line with contractual quality, costs and deadlines

The main objective of [FIC 1707] quality management is to satisfy customer requirements.

Consistent, predictable results are achieved more effectively and efficiently when activities are understood and managed as processes.

Modern quality management requirements must provide results that meet the defined requirements, to take into account the following points:

• customer satisfaction ;

• adopt an attitude of prevention rather than inspection;

• ...