1. A modern approach to quality management

Modern quality management requirements must provide results that meet the defined requirements, to take into account the following points:

• customer satisfaction ;

• adopt an attitude of prevention rather than inspection;

• be part of a continuous improvement process;

• empower all project team members through management commitment;

• take into account the cost of quality.

Sustainable performance is achieved when a company gains and retains the trust of customers and other stakeholders. Every aspect of customer interaction offers an opportunity to create more value for the customer. Understanding the present and future needs of customers and other stakeholders contributes to sustainable...