5. Our advice
5.1 Take a global, positive view of processes
You'll be able to control the process, and won't be subjected to the procedures generated by quality assurance.
Adopt a process approach and an appropriate choice of indicators, organize satisfaction diagnostics and a relevant evaluation of the results obtained.
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Bibliography
PMBOK Guide 6th edition : PMI – A guide to the Project Management Body of Knowledge
The ISO 9000 Quality Toolbox – Afnor
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