6. Mistakes to avoid
6.1 Don't neglect CSR communication
It is imperative to establish rules of communication. Any change must also be accompanied by support. Last but not least, we must fight against the withholding of information.
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Organisation 2.0, le Knowledge Management nouvelle génération by Martin Roulleaux Dugage, Ed. Eyrolles
De la communauté à l'écume : quels concepts de sociabilité pour le " web social ", online magazine article Tic & Société .
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