1. Define concepts

The cross-functional performances of successful community-driven innovation companies are :

• a corporate culture that encourages openness and collaboration ;

• products imagined by leading-edge user communities;

• animation skills ;

• experts capable of "sorting" through the community's production;

• silo-free organization, direct access between hierarchical layers ;

• existing or new community managers;

• innovation processes using crowdsourcing for creation (ideas come from everyone);

• innovation processes using problem-solving techniques (a problem-solving method based on group work);

• ...