7. Frequently asked questions

Who are the key players in crisis communication?

These include front-line communications specialists, the management team and internal relays. All must be mobilized internally.

How do you set up a crisis unit?

This cell will be staffed by a small number of key people to gather dispersed information, analyze it hour by hour, respond to requests for information, and build detailed responses. A dedicated room – if possible outside – equipped with telephones, computers, video projector and electricity will be essential!