Our advice
Mastering the dynamics of crisis information and communication
Practical sheet REF: FIC1853 V1
Our advice
Mastering the dynamics of crisis information and communication

Authors : Pierre MONGIN, Laurent DELHALLE

Publication date: January 10, 2025 | Lire en français

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5. Our advice

5.1 Prioritize clarity of information

Messages must be clear and credible. For example, on the RER: "Passenger accident, we're doing everything we can to restore traffic within half an hour" is better than "Personal accident, we don't know when traffic will be restored." Just say what's needed, but be consistent. If you say that traffic will be restored at such and such a time, it's better to be sure.

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5.2 Identify the stakeholders involved

It's crucial to recognize the different stakeholders,...

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