8. Glossary

Crisis management

All the strategies and actions put in place to manage an emergency situation or potential crisis affecting an organization.

Transparency

Principle according to which an organization communicates openly and honestly, sharing relevant information with its stakeholders.

Media

Communication channels used to disseminate information, including traditional media (press, television, radio) and digital media (websites, social networks).

Communication strategy

Plan defining the objectives, messages, channels and actions to be adopted to effectively manage an organization's communications in a crisis situation.

Information management

The process of collecting,...