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Practical sheet | REF: FIC0643 V1

What's the point of upgrading a product to a service?

Author: Bernard YANNOU

Publication date: July 10, 2012, Review date: July 16, 2024 | Lire en français

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    Overview

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    AUTHOR

    • Bernard YANNOU: University Professor, Industrial Engineering Laboratory, CentraleSupélec, Université Paris-Saclay

     INTRODUCTION

    Your company has always designed, produced and sold products. Now you're wondering whether it would be worthwhile to use your know-how to sell services, or at least to introduce more services around your products. In fact, you're wondering about the relevance of changing your dominant business model.

    This sheet has three objectives:

    • Know the definitions of a service versus a product and know how to represent a service.

    • Know the differences between a product and a service.

    • Know the advantages of switching from a product to a service.

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