5. Empowering staff
Once you've established the general rules for your document management system (including the choice of investing in dedicated software or building your own computerized document system, document approval rules, etc.), it's time to explain the document system and everyone's involvement in it to all your staff.
Why do you need to master documentation?
5.1 Daily support and assistance
Documentation supports your activities. It contributes directly to their mastery, complementing staff skills.
It's important to remember that you don't want to describe everything. You will document the elements that are necessary and sufficient to develop a product or service aimed at customer satisfaction, while remaining as faithful...
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Reference standards
ISO 9001:2008 – Paragraph 4.2.1 "Documentation requirements – General".
ISO 9001:2008 – Paragraph 4.2.2 "Documentation requirements – Quality manual".
ISO 9001:2008 – Paragraph 4.2.3 "Documentation requirements – Document control".
ISO 9001:2008 – Paragraph 4.2.4 "Documentation requirements...
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