8. Control process

In this family of processes, the international standard requires the service provider to master the two processes described below.

8.1 Configuration management

The standard requires the service provider to define and control the components of the service(s) and infrastructure.

The international standard gives the following definition for a CMDB (Common Management Data Base):

Database...

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Control process

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PINET (C.) - Dix clés pour la gestion des services – De l'ITIL à l'ISO 20000. - AFNOR (2007).
AFNOR - « ITIL et ISO 20000, mise en œuvre opérationnelle ». - Fascicule STANDARMEDIA/AFNOR, janv. 2007.
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