16. Feedback
We have led various projects to implement ITIL® processes or to prepare for ISO/CEI 20000 certification. The three main concerns of Service Management System managers are..:
firstly, a diagnosis of the state of the existing organization;
then, a precise assessment of the effort required to bring the company up to standard and meet the requirements;
finally, to have a steering tool to check that the target is being met and that the organization is improving.
To meet these legitimate needs, we have developed and implemented a requirements management and audit/diagnosis/evaluation support system (ADES). This system records findings in a database and tracks improvement actions.
Example of an ISO/IEC 20000 requirement...
Exclusive to subscribers. 97% yet to be discovered!
Already subscribed? Log in!
Feedback
Summary of ISO/IEC 20000
Article included in this offer
"Software technologies and System architectures"
(
235 articles
)
Updated and enriched with articles validated by our scientific committees
A set of exclusive tools to complement the resources
Bibliography
Exclusive to subscribers. 97% yet to be discovered!
Already subscribed? Log in!
